Customer Service Team Lead - Competitive Salary & Leadership Role in Bali

Are you a seasoned Customer Service Team Lead looking for an exciting opportunity to lead a dynamic team in a thriving in-house company? Nezda Technologies is urgently hiring a motivated and experienced professional to oversee our customer service operations in Bali. As the Customer Service Team Lead, you'll be responsible for ensuring our clients receive the highest level of service and support. This role offers a competitive salary and the chance to grow your leadership skills in a supportive environment.

Nezda Technologies is a growing company with a strong reputation in the tech industry. We pride ourselves on our innovative solutions and dedicated team. In this role, you'll work closely with our clients to understand their needs and provide tailored solutions. You'll also have the opportunity to develop and implement new processes to improve our service delivery. This is a fantastic opportunity for someone looking to take their career to the next level.

📋 Tanggung Jawab Pekerjaan

• Lead and mentor a team of customer service representatives to ensure high-quality service delivery.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Develop and implement new processes and procedures to enhance service quality.
• Resolve customer complaints and issues in a timely and professional manner.
• Provide regular reports and updates to management on customer service performance.
• Collaborate with other departments to ensure seamless service delivery.
• Stay up-to-date with industry trends and best practices in customer service.
• Ensure compliance with company policies and regulatory requirements.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a customer service leadership role.
• Proven track record of successfully leading and developing a customer service team.
• Strong understanding of customer service best practices and industry standards.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Bachelor's degree in a related field or equivalent experience.
• Certification in customer service management is a plus.

🛠️ Keahlian

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