Debt Collection Specialist - Operations (Non-Performing Loans) at SeaBank

Join SeaBank, a leading digital banking innovator in Indonesia, as a Debt Collection Specialist in our Operations team. In this critical role, you will be responsible for managing and recovering non-performing loan (NPL) portfolios through strategic customer engagement and effective collection strategies. Based in Jakarta Selatan, you will play a pivotal role in ensuring the financial health of our institution.

As a Debt Collection Specialist, you will work closely with our NPL portfolio, implementing recovery plans and negotiating settlements to minimize losses. Utilizing tools like Salesforce and FICO, you will track and analyze loan performance, ensuring compliance with regulatory requirements. This role offers a unique opportunity to contribute to the growth and stability of SeaBank, while developing your skills in financial recovery and customer relations.

📋 Tanggung Jawab Pekerjaan

• Manage and recover non-performing loan (NPL) portfolios through strategic customer engagement.
• Implement recovery plans and negotiate settlements to minimize losses.
• Track and analyze loan performance using Salesforce and FICO.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular follow-ups and maintain detailed records of all interactions.
• Collaborate with internal teams to resolve complex cases and improve recovery rates.
• Provide regular reports and updates to management on collection activities.
• Stay informed about industry trends and best practices in debt collection.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Business Administration, or related field.
• Minimum 3 years of experience in debt collection or related financial roles.
• Proficient in using Salesforce and FICO.
• Strong understanding of banking regulations and compliance requirements.
• Excellent communication and negotiation skills.
• Ability to work under pressure and meet tight deadlines.
• Strong analytical and problem-solving skills.
• Fluency in both English and Indonesian.

🛠️ Keahlian

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